Configure Prescription Details

Repeat Prescriptions

Repeat prescriptions are normally for patients with long-term conditions who receive regular treatment. Your doctor (or nurse practitioner) will decide who can have a repeat prescription.

 

Prescription Queries

You can contact the surgery using the various methods listed below. However, telephone queries can only be dealt with between the times of

9:00am - 1:00pm.

Ordering

All prescriptions requests will be sent through to the pharmacy of your choice. Please add the pharmacy details to your repeat request. 

The easiest ways to order repeat prescriptions are:

  • using your NHS account (through the NHS website or in the NHS App)
  • using the GP online system (Patient Access).
  • using the Patient Access mobile app. Please contact the surgery for details.

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

  • via email: prescriptions.chmc@nhs.net 
  • bring the paper form to the surgery. Post your request in the green box situated at the front of the building on Raglan Road.
  • post the tear-off slip of your prescription with the required items clearly marked. Please also enclose a stamped addressed envelope.
  • if you use a Dossette Box or are vulnerable, then a Pharmacy may order on your behalf.

Wherever possible please give the exact drug names when ordering. You will find this on the packaging which you medication comes in.

We do not take repeat prescription requests over the phone.

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions

Please allow at least 72 hours before collection from the pharmacist.

Alternatively, when you order, you can provide a stamped, self-addressed envelope and we will post the prescription to you.

Electronic Prescribing Service

This practice is set up for the electronic prescription service.

This means that for most patients we can send your prescription to your chosen chemist directly saving you having to come down to the surgery.

To get your prescription sent to your chosen pharmacy you will have to ask reception to sign up.

For more information please click here

Monitoring

In line with our repeat medication policy, you will be asked to review of your medication with a member of our clinical team or our Pharmacy team who support the clinical team for medication reviews. We do this to monitor your illness and make sure you are on the correct medication.

Other Prescriptions

If you think you may need a prescribed medicine, please call the surgery to make a telephone apoointment. Our practice Nurse Practitioner and Advanced Nurse Practitioners can also issue prescriptions for common ailments. If you have previously been given a prescription for a straightforward condition, such as hay fever, we may be able to issue a prescription after a telephone consultation. Please ask the receptionist. Your local pharmacist will also be able to give you advice for non-prescription medication which you can buy from them.

Our on site pharmacy (Lloyds) is able to provide advice and treatment for a range of minor ailments. Treatment is free if you are eligible for free prescriptions under the NHS, without having to see a doctor. There are also more Pharmacists in the local area which all offer the same services.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription:

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Page last reviewed: 27 August 2021
Page created: 27 August 2021